The True Converged Infrastructure

first_imgVCE was created with one purpose:  to change how IT is performed. Our mandate was to break down the silos in the data center – reversing the status quo of static and inflexible pools of resources.VCE set out to deliver a system that was truly integrated:  compute, network, storage, virtualization, all tightly integrated and acting as one. The result was VCE’s Vblock System.  It was the first, and still is, the most advanced converged infrastructure offering in the industry.When we first delivered the Vblock System to the market, we believed that it was a transformative way of providing – and consuming – information technology.  The results outlined in the IDC whitepaper released today certainly bear this out – with customers seeing 4X faster deployment, reductions in downtime by 96%, and at half the cost of traditional infrastructure datacenter operations, the value VCE has been able to deliver is tremendous.However, the transformational benefits delivered by Vblock Systems would not be possible without the principles that guide how VCE provides an exceptional “true converged infrastructure” experience to our customers.A true converged infrastructure must be engineered, manufactured, managed, supported, and sustained as a single entity – one product, one unit.VCE believes a “true converged infrastructure” is vastly different than the experience provided by reference architectures or blueprints.Let’s go through this in more detail:Engineered as One Product: A truly converged infrastructure has a tightly integrated system that produces a seamless lifecycle experience for the customer.In other words, the system must be developed as a single product – albeit with multiple components – with integrated roadmaps and a unique development process that includes pre-testing, pre-integrating, and pre-validating the system as a single object.Not only is VCE’s development team drawn from “the best of the best,” it’s also made up of people who understand datacenters and complex infrastructures.  Because of this, VCE can create simplified, customer-focused solutions that deeply integrate the best technology the market offers.Manufactured as One Product: Since true converged infrastructures are engineered as a single system, they must be manufactured as a single system. Converged infrastructures are not “assembled” or “racked and stacked” in a warehouse or customer facility, but completely built in a factory.VCE has developed a diligent and disciplined manufacturing process that is capable of building an entire Vblock System – both physical AND logical aspects – in less than 45 days.  What’s more, the quality of that manufacturing effort produces an application-ready infrastructure that can support production environments less than 48 hours after delivery.Managed as One Product: After a customer deploys a true converged infrastructure, it must be managed as a single system. The system’s software must be engineered to provide comprehensive awareness of all resources, correlating events and eliminating the need for traditional, manually intensive resource integration.VCE Vision™ Intelligent Operations software does this, enabling a Vblock System to be seen and managed as a single converged infrastructure object – intelligently and dynamically informing customer management frameworks about Vblock Systems and creating a “converged operations” experience.Supported as One Product: Customers should only have one point of contact for support and services.  As a truly converged system, customers should not be routed to individual component specialists who only know one part of the system, rather than understanding the entire infrastructure as a single unit.True converged infrastructures must provide end-to-end support for all the components.  At VCE, we’ve made this a priority, and are proud to say that the vast majority of our support calls are handled by VCE support and completed without escalation.Sustained as One Product:  Converged infrastructure vendors should free customers of the burden of piecing together complex patches and managing updates from multiple vendors. Instead, a true converged infrastructure should provide these updates to the customer with step-by-step instructions, configurations, and guidelines throughout the product lifecycle, including upgrades, patches, and change management.VCE not only provides these capabilities through our Lifecycle System Assurance process and our Release Compatibility Matrix (RCM), with our new announcements we dramatically simplify how system updates are applied to ensure interoperability and eliminate most sources of data center outages.Today, VCE announced some truly innovative approaches to computing, with new Vblock Systems, New Vblock Specialized Systems, and new VCE Vision software.  However, it’s important to remember that the technology uniquely incorporated into Vblock Systems is only part of what makes VCE special.  There’s a lot that goes into delivering a true converged infrastructure experience – from engineering to manufacturing to support to management, and beyond.   That’s why it’s worth understanding what we at VCE are doing, how it is truly unique, and how only a true converged infrastructure can deliver truly transformational results for customers.last_img read more

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ProSupport One for Data Center – Combining the Best of Dell and EMC Support Capabilities

first_imgLast week’s Dell EMC World featured many firsts – our first major event together as Dell EMC Services and the opportunity to officially take the wraps off the first joint service on our journey ahead: ProSupport One for Data Center. Our services journey promises to be an exciting one, with the ultimate goal of providing seamless engagement spanning a customer’s entire Dell EMC computing environment. Whether customers have a small IT department or a multi-faceted global infrastructure, we know a critical component is the quality of the service and support experience they receive. This is something I’ve heard from many customers over the past few months as they anticipate the combination of Dell and EMC’s award-winning support services, with 94% and 93% customer satisfaction ratings respectively. ProSupport One for Data Center is designed specifically for joint Dell EMC data center customers and combines the best of both Dell and EMC support capabilities into a unified, best-in-class service experience that includes:Priority access to specialized Dell EMC technical support engineers to quickly diagnose and resolve issuesProactive engagement and advocacy by Dell EMC service account managementOptional next business day or four-hour parts and labor response for critical issuesSoftware, hypervisor, OS and EMC Operating Environment software supportUp to 90% less IT effort with proactive monitoring for automated issue prevention and accelerated resolution from SupportAssist and Secure Remote Services (ESRS)Collaborative 3rd party assistanceWe will be extending these capabilities over time to our broader customer base, while making sure to preserve the existing world-class experience customers have come to rely on. I am excited about the opportunity ahead of us to furtherenhance our customers and partners’ experiences with our newly combined team. Customers will always be our first priority and the Voice of the Customer will continue to play an important role in how we define the support experience and drive innovations in our “better together” roadmap.Ultimately we want to help customers optimize the entire IT lifecycle with the right services. My philosophy is simple: do whatever is necessary to make it easy to work with us – whether it’s tapping into our expertise, deploying new systems, proactively resolving issues, or recycling equipment – so in the end customers can focus on what matters most to them.I look forward to continuing conversations with our customers during every step of the journey so we can keep prioritizing what we need to focus on to deliver unrivaled services.Want to learn more? Read about our full portfolio of services at our ProSupport One for Data Center website and in this ProSupport One for Data Center Service Overview.last_img read more

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China blasts Pompeo over accusation of genocide in Xinjiang

first_imgBEIJING (AP) — A Chinese government official has accused former U.S. Secretary of State Mike Pompeo of trying to cripple Beijing’s relations with new President Joe Biden’s administration by declaring China’s actions against the Uighur ethnic group “genocide.” It’s the latest in a Chinese attempt to counter efforts in Western countries to cut trade ties and sanction Chinese officials over widespread reported abuses in the region, including mass detention, forced labor and forced birth control. The comments come as Biden’s administration is formulating its policies toward China, which many analysts call the biggest geopolitical challenge facing the U.S.last_img read more

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Israel’s Netanyahu postpones planned visits to UAE, Bahrain

first_imgJERUSALEM (AP) — Israeli Prime Minister Benjamin Netanyahu has indefinitely postponed planned visits this month to the United Arab Emirates and Bahrain, citing Israel’s coronavirus travel restrictions. Netanyahu has said he plans to visit Israel’s new Gulf partners for several months. It would be the first official visit by an Israeli prime minister. His office said in a statement Thursday that “despite the importance of the trip to Abu Dhabi and Bahrain, Prime Minister Benjamin Netanyahu has decided to postpone the visit at this stage because of the closed skies.”last_img read more

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